Writing

Notes from building agents.

What actually breaks when an agent meets real customers, real orders, and a real invoice. Written from the code in the catalog.

All agent infrastructure1 agentic commerce1 Agents2 AI agents2 automation1 Build log1 build vs buy1 conversion1 customer experience1 Ecommerce1 human in the loop1 merchandising1 permissions1 pricing1 SaaS1 shipping1 unit economics1 usage metering1

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Build logbuild vs buyagent infrastructureshipping

Build or buy the agent stack? The honest version

The agent loop is a weekend. Everything around it — traces, approvals, retries, cost caps, accounts, billing — is a quarter. Here is the line I actually draw, having sold both sides of it.

Apr 2026 · 9 min readRead →

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