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Notes from building agents.
What actually breaks when an agent meets real customers, real orders, and a real invoice. Written from the code in the catalog.
LatestAgentsJun 20268 min read
The difference between a chatbot and an agent is a database write
Every vendor now says agent. Most of them ship a search box with a personality. The line is simple and testable: when the conversation ends, did anything in your systems actually change?
AI agentscustomer experienceautomation
Read the post 5
- May 20269 min readEcommerce#agentic commerce#conversion
Agentic commerce: what actually changes in a store
Not the checkout. Not the theme. What changes is that two jobs nobody had time for — answering the shopper who is stuck, and working the catalog nobody opens — start happening every day.
- May 202610 min readAgents#AI agents#permissions
Give an agent tools, not keys
The failure mode of a production agent is never a bad sentence. It is a real action taken confidently and wrongly. Four patterns that keep an agent useful without making it dangerous.
- May 202610 min readSaaS#unit economics#usage metering
What an AI agent actually costs to run
A chat message costs a fraction of a cent. An agent run costs twenty to a hundred times that, and the heaviest customer costs fifty times the median. Flat pricing over that is a bet, not a model.
- Apr 20269 min readBuild log#build vs buy#agent infrastructure
Build or buy the agent stack? The honest version
The agent loop is a weekend. Everything around it — traces, approvals, retries, cost caps, accounts, billing — is a quarter. Here is the line I actually draw, having sold both sides of it.
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