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Case studies
Proof, not promises.
How real teams put an agent on a support queue, a catalog, and a billing model — with the timelines and the numbers attached.
AgentsLatest study
A two-person support team stopped drowning in “where is my order”
A homeware brand was answering 3,000 tickets a month with two people, and two thirds of them were the same question. Six days after Concierge Agents went in, the agent was closing 82% of conversations against real order data.
Read the case study →Jun 2026 · 7 min read
EcommerceMay 2026 · 6 min read
Four thousand products, listed over one weekend
A homeware wholesaler had sold through resellers for fifteen years and had no customer-facing copy for anything. They needed a direct store before the autumn season. The catalog went live in a weekend; organic traffic passed reseller referrals in week six.
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SaaSApr 2026 · 7 min read
A two-person team charged customers on launch day
A pair of founders had a working transcription agent and no way to bill for it. Four months of runway were earmarked for auth, workspaces, and Stripe. On Orbit SaaS they launched in nineteen days — with metering that showed them, in week two, which plan was losing money.
Read the case study →The common thread: the products.
Every result here was delivered on the same products — proven, documented, and yours to own.